💬 Help

Why can't I see my data yet?

Smart-meter data comes through the national smart-meter network (the DCC), and the first set of readings can take a day or two to arrive after you connect.

There's nothing you need to do — we pull your data in the moment it's released and fill your home in automatically. If it's been several days and still nothing, email support@joulely.co.uk.

What is free, and what is not. The bill check, the whole-home postcode picture, the tariff comparison, the guides and an account are free, with no card. Connecting your smart meter is the paid part: it costs from £1.60 a month while it stays connected (£1.60 for one meter, £2.70 for gas and electricity), because the national smart-meter network charges us for that data one meter at a time. Disconnect and the charging stops. We take £0 commission on any switch either way.

✉Still need a hand?Email support@joulely.co.uk and I’ll look into it — every message gets read.

Joulely

Your home bills, checked on your own numbers — £0 commission on any switch.

Check your home · Check your energy bill (free) · Council tax check · Guides · Help & FAQ

About · For business · Who we support · Privacy & your data · Terms · Tariff data & supplier corrections